Account Help
Click Log In in the top right corner of the site, then select Not a member? below the Log In button. Fill out the required information to create your account. Once you register, an account manager will reach out to you.
Your account has already been moved to our new site, so you do not need to register again. Use the password reset email we sent you, or click Log In > Forgot your password? and enter the email address connected to your account. We’ll send you a link to create a new password.
If you need help, contact your account manager.
With an A&A Global online account, you can:
- View past orders and invoices
- Save carts and create favorites lists
- Keep track of new products
- Manage ticket values
- Receive electronic packing lists (EPLs)
- Manage orders for multiple locations
- Get access to special offers and promotions
No. Creating an A&A Global account is completely free.
Click Log In in the top right corner of the site, then select Forgot your password? Enter the email address connected to your A&A Global account.
We’ll email you a link to create a password. You can then log in using your email address and new password.
If you have trouble logging in, contact your account manager.
Welcome! Click Log In in the top right corner of the site, then select Not a member? and fill out the required information.
You’ll receive a welcome email with a link to set your password. Once your account is ready, you can start shopping.
By creating an account, you agree to receive marketing emails from A&A Global.
Absolutely! Call 1.800.638.6000 to speak with an account manager or email contact@aaglobal.com. We’re happy to help.
Orders ship from our 250,000-square-foot distribution center in Baltimore, Maryland.
We accept Visa, Mastercard, American Express, and Discover. Your card is authorized at checkout for your order plus freight.
Interested in opening a line of credit? Contact contact@aaglobal.com. Open accounts are typically Net 30.
Products
A&A Global is your one-stop shop for redemption and vending products. We offer plush, rubber ducks, balls, collectibles, candy, toys, novelties, impulse items, premium prizes, crane merchandise, vending products, capsules, custom products, seasonal products, and more.
We also partner with brands like ICEE, Tootsie, Care Bears, and Warner Bros. to offer licensed products for redemption, amusement, and specialty retail.
We also offer free planogram design, replenishment support based on your weekly point-of-sale data, and scan books for redemption counters.
Click the product image or name to open the product page. There, you’ll find the product description, details, images, and other important information.
Still have questions? Call 1.800.638.6000 or email contact@aaglobal.com.
Click the product image or name to open the product page. There, you’ll find the product description, details, images, and other important information.
Still have questions? Call 1.800.638.6000 or email contact@aaglobal.com.
The products we manufacture follow applicable U.S. federal, state, and local safety requirements. Products are tested by an independent third-party testing agency and meet applicable CPSC and CPSIA requirements.
We also provide required labeling and age grading on our toys. Certificates of Compliance are available upon request.
Yes! A&A Global can create custom products with your logo or branding.
Custom products may have higher minimum order quantities and longer production times, so we recommend planning ahead. Contact your account manager to discuss your project.
An EPL, or electronic packing list, is designed for redemption and amusement centers that use point-of-sale systems. We provide EPLs and DPLs for all major card systems.
The file includes the items shipped with your order, along with pricing and ticket information.
If you use a POS system and need an EPL, you can sign up through your online account or contact your account manager for help.
Ordering
Yes. International customers can order through our website or with an account manager.
Call 1.410.252.1020 from outside the U.S. or 1.800.638.6000 from the U.S. or Canada.
The minimum online order is $25.
Keep in mind that shipping can make up a larger percentage of the total cost on smaller orders.
Online orders are sent to our warehouse in real time and generally ship the next business day.
If you have special shipping needs, please contact your account manager.
Absolutely! Call us toll-free at 1.800.638.6000 or directly at 1.410.252.1020.
Create an online account to save your cart for later. Your account also lets you transfer carts and create wish lists.
If an item is unavailable, it will show as Out of Stock.
Select Add to Wish List on the product page, and we’ll email you when the item is back in stock.
You can create and name multiple wish lists to help keep your products organized.
No. Once an order is placed, it is immediately sent to our warehouse for processing.
If you need additional items, place a new order or contact your account manager for help.
We accept Visa, Mastercard, American Express, and Discover. Credit card transactions are secure, encrypted, and PCI compliant.
Customers with approved terms can also be billed for their orders. Contact your account manager if you would like to apply for a line of credit.
Sales tax is charged when required by state and local laws.
If your business is tax-exempt, we must have a valid resale permit or certificate on file before you place your order. Send tax-exempt documents to taxcertificates@aaglobal.com.
If you are shipping to a state where your business is not registered as a reseller, that state’s sales tax may apply.
You’ll receive an order confirmation with a sales order number after checkout. Once your order ships, we’ll email you an invoice number.
- Terms customers: Your invoice is your bill for payment.
- Credit card customers: Your invoice serves as your receipt.
Once your order ships, we’ll send you a shipping confirmation email with tracking information. You can use the tracking link to follow your shipment with the carrier.
Shipping
Please see our Terms and Conditions for complete shipping information.
You’ll receive an estimated shipping cost when you order. Actual shipping charges are calculated and billed when your order is processed.
Contact your account manager if you have questions about shipping costs.
Yes. Priority shipping options are available.
Select your preferred shipping method at checkout. If you need priority shipping or have a special request, call 1.800.638.6000.
No. We do not ship to P.O. Boxes.
Yes. Log in and select your name > Addresses to manage your address book. You can add, edit, or delete shipping addresses.
You can also add a new shipping address during checkout. Once your order is complete, the address will be saved to your account.
We’re here to help. Email the details to contact@aaglobal.com or call Customer Service at 1.800.638.6000.
Returns
Please see our Return Policy for complete information.