Inside Sales Representative (Account Manager) - Bulk Vending
Job Summary
Receive and make customer inquiries for requests for quotations, orders, and lead times through telephone, fax and email. Make quotations on standard items, enter orders, and relay pertinent order information to customers. Will coordinate with all other departments in providing excellent service to customers.
Responsibilities
Receive telephone requests for price quotations, purchase orders, order changes, adjustments and cancellations directly from customers. Achieve and maintain rapport with customers and work to give them the best possible service.
Use a computer to retrieve customer information, stock status information, the status of purchase orders and to make changes on customer purchase orders. Ensure that correct information is used for retrieving and inputting information.
Coordinate with credit department concerning credit status of customers.
Maintain computer files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit changes.
Prepare paperwork to be given to accounting department for credit or debit to be issued.
Must be able to manage 500+ small business accounts.
Reasonable care and operation of standard office equipment such as computer, calculator, copying machine and other common equipment.
Maintain good customer relations. Generally deal with customers concerning matters that require tact and resourcefulness. Contact with other personnel including accounting, marketing and manufacturing departments.
Job Specifications:
1-3 years of experience in sales
Strong understanding of customers
Good organization and interpersonal skill
Required Knowledge:
Mathematics - Basic knowledge of addition, subtraction, multiplication, division and percent calculations
Sales - Knowledge of principles and methods for showing, promoting, and selling products or services.
Computers and Electronics - Knowledge of computer software, including Microsoft applications, Word, and Excel.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Required Skills:
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at appropriate times.
Speaking - Talking to others to convey information effectively.
Time Management - Managing one's own time and the time of others.
Service Orientation - Actively looking for ways to help people.
Persuasion - Persuading others to change their minds or behavior.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Monitoring - Monitoring/Assessing performance of yourself to make improvements or take correction action.
Negotiation - Ability to reconcile differences.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Location:
17 Stenersen Lane, Cockeysville, MD 21030
Send Resume
Please direct all inquiries and resumes to bgraham@aaglobal.com
A&A Global Industries, Inc. is an equal opportunity employer.