Contact Information

Powder Coating Division

10711 Gilroy Rd.
Hunt Valley, MD 21031
Phone: 410-252-1020
Fax: 410-785-5721

www.aaglobalindustries.com

Division Manager:

Lawrence Saad, 1-800-638-6000 ext 852
lsaad@aaglobalindustries.com

Sales Manager:

Steve Easterday, 1-800-638-6000 ext 853
seasterday@aaglobalindustries.com



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Executive Vice President

Brian Kovens, 1-800-638-6000 ext 302
bkovens@aaglobal.com

Executive Vice President

Steven Kovens, 1-800-638-6000 ext 337
sakovens@aaglobal.com

Vice President of Finance and Administration

Eugene Lipman, 1-800-638-6000 ext 308
emlipman@aaglobal.com

Vice President of Marketing and Licensing

Philip Brilliant, 1-800-638-6000 ext 349 - se habla español
pbrilliant@aaglobal.com

Vice President of Sales

Gerry Clothier, 1-800-638-6000 ext 306
gclothier@aaglobal.com

Sales Manager, Bulk Vending

Ben Graham, 1-800-638-6000 ext 375
bgraham@aaglobal.com

Account Managers, Maryland Office

Ann DuCote, 1-800-638-6000 ext 369
aducote@aaglobal.com

Mike Frey, 1-800-638-6000 ext 315
mfrey@aaglobal.com

Carlesha Goldman, 1-800-638-6000 ext 321
cgoldman@aaglobal.com

Inside Sales Representative (Account Manager) - Bulk Vending

Job Summary

Receive and make customer inquiries for requests for quotations, orders, and lead times through telephone, fax and email. Make quotations on standard items, enter orders, and relay pertinent order information to customers. Will coordinate with all other departments in providing excellent service to customers.

Responsibilities

Receive telephone requests for price quotations, purchase orders, order changes, adjustments and cancellations directly from customers. Achieve and maintain rapport with customers and work to give them the best possible service.
Use a computer to retrieve customer information, stock status information, the status of purchase orders and to make changes on customer purchase orders. Ensure that correct information is used for retrieving and inputting information.
Coordinate with credit department concerning credit status of customers.
Maintain computer files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit changes.
Prepare paperwork to be given to accounting department for credit or debit to be issued.
Must be able to manage 500+ small business accounts.
Reasonable care and operation of standard office equipment such as computer, calculator, copying machine and other common equipment.
Maintain good customer relations. Generally deal with customers concerning matters that require tact and resourcefulness. Contact with other personnel including accounting, marketing and manufacturing departments.